Sometimes it’s time for a change. While we don’t offer a part-exchange or trade-in service, we often get asked what to do with older rackets.
It’s a great way to give quality rackets a new home, get a good price, and keep padel rackets in circulation rather than gathering dust. If you’ve got a racket you’re ready to pass on — they’re well worth checking out.
At Padelnova.com, we want you to love your padel gear. If you’re not completely satisfied with your purchase, we’re here to help. This policy outlines your rights under UK law and our own return process to make things simple.
Under the Consumer Contracts Regulations 2013, customers in the UK have the right to cancel and return most online purchases within 14 days of receiving the item, without giving a reason.
To cancel your order, please email us at support@Padelnova.co.uk within 14 days of delivery.
To be eligible for a return, your item must:
Items not eligible for return include:
If your item arrives damaged or is faulty, please contact us within 7 days of delivery at support@Padelnova.co.uk, providing:
We’ll offer you a replacement, refund, or repair, depending on the situation and your preference.
Email us at support@Padelnova.co.uk with your order number and reason for return.
We will reply with return instructions and the return address.
Package the item securely and send it using a tracked service (recommended).
Please keep proof of postage—we are not responsible for items lost in return transit.
If the item is faulty, damaged, or incorrect:
If you are returning for any other reason (e.g. changed your mind): you are responsible for return shipping costs.
Once we receive and inspect your return, we will notify you and process your refund within 14 days to your original payment method. Refunds will include the original delivery charge (standard shipping only) if applicable under your statutory rights.
Delivery Confirmation
Once a parcel has been marked as delivered by the postal or courier service (including confirmation such as a delivery scan or recipient signature), it will be deemed successfully delivered. Padelnova is not responsible for lost or stolen items after the carrier has confirmed delivery. If you believe there is an error with the delivery confirmation, please contact the carrier directly and notify us as soon as possible so we can assist where possible.
If you’d like to exchange an item, please follow the return steps above and place a new order for the replacement item.
